How long does delivery take?
Usually 7–15 working days after dispatch, plus 1–3 working days to process your order. You get a tracking link by email.
Where do the products ship from?
From our partner warehouses, mainly in Asia. That is how we keep prices low; the delivery estimate is in the Shipping Policy.
Can I return an item?
Yes — you have 14 days after delivery to change your mind, and full UK consumer rights for faulty items. See the Refund Policy.
Will my phone case fit my phone?
Each product lists the exact models it fits. Check your model in Settings → General → About on your phone.
Will I have to pay customs fees?
No. You should not be asked to pay anything on delivery; if a carrier asks for a fee, contact us and we will put it right.
How do I track my order?
We email you a tracking link when your order is dispatched. See the Track Your Order page.
Can I cancel or change my order?
Yes. Email us as soon as you can: if the order has not been dispatched we cancel or change it straight away and refund any difference; after dispatch you can still cancel within 14 days of delivery.
What if my item arrives faulty or is not what I ordered?
Email us with your order number and, if you can, a photo. We replace it or refund you in full and cover any return postage.
How do I pay?
Securely at checkout, with the payment methods shown there. We never see or store your full card details.
Are your products made by Apple?
We are an independent retailer. iPhone, Apple Watch and Apple are trade marks of Apple Inc.; our products are made by third parties to be compatible with those devices and are not made, authorised or endorsed by Apple.
How can I contact you?
Email contact@caseve.co.uk — we answer within one working day.