Refund policy

Your right to cancel

You can cancel your order for any reason from the moment you place it until 14 days after the day you receive it (Consumer Contracts Regulations 2013). To cancel, tell us clearly that you want to cancel — an email to contact@caseve.co.uk with your order number is the easiest way, and you can use the form at the bottom of this page, but any clear statement is enough.

If your order has not been dispatched yet, we cancel it and refund you in full straight away.

Returning an item you no longer want

After you tell us you are cancelling, you have 14 days to send the item back. You pay the return postage for change-of-mind returns. We send you the returns address by email within one working day — please do not send returns to our registered office, which is not a warehouse.

We refund the price of the item and the standard delivery charge you paid within 14 days of receiving the item back, or of you showing us proof of posting, whichever is earlier. You may open and handle an item to check it, as you would in a shop; we can only reduce the refund if it has been handled or used beyond that.

Faulty, damaged or wrong items

Under the Consumer Rights Act 2015 goods must be as described, fit for purpose and of satisfactory quality.

• Within 30 days of delivery you can reject a faulty item and get a full refund.
• After 30 days and within six months we repair or replace it; if that is not possible or does not fix the problem, you can have a price reduction or reject it for a refund.
• After six months you still have rights (for up to six years in England and Wales), but you may need to show that the fault was there when the item was delivered.

Email contact@caseve.co.uk and tell us what is wrong. A photo helps us sort it out faster and often means you do not need to send anything back, but it is not a condition. We pay the return postage for faulty or incorrectly sent items and refund within 14 days of agreeing that a refund is due.

How refunds are paid

Refunds go back to the payment method you used for the order. We do not charge a fee for a refund.

What is not covered

• Damage caused by misuse or accidents after delivery.
• Normal wear and tear.

Cancellation form

(Complete and send this only if you wish to cancel.) To Cosmoses LTD trading as Caseve, contact@caseve.co.uk: I hereby give notice that I cancel my contract of sale of the following goods: [item]. Ordered on / received on: [dates]. Order number: [number]. Name and address of consumer: [name, address]. Date: [date].